Returns & Refund
At LittleGlow, we want you to love your purchase. If something isn’t right, we’re here to help.
7-Day Returns
You have 7 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned with its original packaging
- Not show signs of damage caused after delivery
- Include your order number or proof of purchase
How to Request a Return
To start a return, email us at:
Please include your order number, the reason for the return, and photos of the product if applicable.
Do not send your item back before contacting us. We’ll provide the appropriate return instructions.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please send:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
We’ll review your request and, where appropriate, offer a replacement or refund.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow your payment provider some additional processing time for the refund to appear in your account.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are generally the customer’s responsibility.
If the return is due to an error on our part or an item arriving damaged/defective, we’ll work with you on an appropriate solution.
Non-Returnable Items
Returns may not be accepted for items that:
- Have been used or damaged after delivery
- Are missing original packaging
- Are returned after the 7-day return period
- Cannot be reasonably resold due to their condition
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at contactlittleglow@gmail.com.
Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after processing or shipment.
Questions?
If you have any questions about returns or refunds, contact us:
LittleGlow
Little lights. Big smiles. ✨